ATTALEE ONE YEAR LIMITED WARRANTY

Attalee provides a one-year limited warranty on our furniture, covering materials and workmanship defects under normal use from the date of possession. This warranty applies exclusively to the original purchaser(s) listed on the invoice, and a valid copy of the original invoice is required for all warranty claims.

To learn more about additional manufacturer warranties, please contact our Customer Service team at support@attalee.com.

Warranty Inclusions

• Removable cushion cores or cushion springs
• Seam separation
• Living room frame construction
• Power and non-power reclining mechanisms
• Pull cords and parachute cables
• Electrical components
• Seasonal splits, warping, peeling, checking, or lifting

 

To ensure a high level of quality control, we may request photos of the item(s) emailed to our Customer Service department prior to processing the warranty claim.

Approved warranty claims will be evaluated by Attalee and may qualify for repair, partial replacement, part replacement, or full replacement at our discretion.

For claims made after one year of possession, a service charge will apply. Customers who did not opt for our World Class Delivery service or have since relocated outside our service area are responsible for transporting the product to one of our service centers for a free warranty evaluation before the claim is reviewed.

Visible surface damage (scratches, nicks, rips, tears, punctures, etc.) is not covered under this warranty unless reported within three (3) days of possession.

Damage Exclusions:

• Visible surface damage (scratches, nicks, rips, tears, punctures, etc.) is not covered unless reported within three (3) days of possession.
• Claims may be denied if the product shows signs of abuse, negligence, modifications, or if it was used for unintended purposes.
• This warranty does not cover products purchased for commercial use, rendering the one-year limited warranty void.

Warranty Exclusions

• The following items are not covered under this warranty:

  • Furniture modified by anyone other than Attalee
  • Clearance, damaged, or "as-is" merchandise
  • Accessories and bed linens
  • Normal wear and tear, including:
    • Fabric fading
    • Fabric pulling
    • Other expected aging effects

 

General Care and Maintenance

The care instructions below will help ensure the longest possible life of your new furniture.

• Periodically tighten screws and/or bolts that loosen over time under normal use.  
• Gently vacuum upholstered furniture.
• Rotate your loose cushions to ensure even wear.
• Ensure that excess oil is removed from all leather furniture with a clean, dry cloth.
• Keep all down filling “fluffed” to maintain the look and feel of the product.

All mattress manufacturer defects are specifically covered under the Manufacturer’s Warranty. (See “Manufacturer Warranty” for specific terms and conditions).

** Please note: Soiling, rips, tears, or stains on your mattress may void the Manufacturer Warranty.

The above stated warranty is limited to repair, partial replacement or replacement of the defective product(s) only and is at the sole discretion of Attalee. This warranty does not extend to consequential losses to property other than the defective product once the claim is approved. All implied warranties are limited to the duration of this written warranty. This is the exclusive express warranty. Any and all other statements or express warranties are specifically denied.

For assistance with a warranty claim, please contact us.