FAQ

FREQUENTLY ASKED QUESTIONS

Find Quick Answers About Our Products, Shipping, Care And More.

Do the products have a warranty?
Yes. All of our products are backed by a limited warranty against manufacturing defects. The warranty period may vary by product. Please visit our Warranty page or contact our customer support for complete coverage details.
Is the fabric easy to clean?
Yes. For everyday care, vacuum regularly and wipe spills promptly with a clean, damp cloth. Some removable covers are machine washable. Please refer to your product's care instructions for cleaning recommendations and washing guidance.
Will the compressed packaging affect comfort or durability?
No. Compression packaging is designed for safe transportation and does not affect the sofa's long-term comfort, support, or durability. Once fully expanded, it performs as intended.
Will the cushions lose their shape over time?
Our cushions are made with high-quality materials designed to maintain their shape with normal everyday use. Fluffing and rotating removable cushions regularly can help extend their appearance and comfort.

Do you offer financing?
Yes. Flexible financing options are available at checkout for eligible customers.
Is my payment secure?
Yes. All payments are processed through secure, encrypted payment gateways. Your payment information is never stored on our servers.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other payment methods shown at checkout.

Do you offer free shipping?
Yes, we offer free shipping on all orders within the contiguous United States. Exclusions: We do not ship to Alaska, Hawaii, North Dakota,South Dakota, or Puerto Rico.
Delivery services to Canada are under development.
How long does shipping take?
Delivery times vary depending on your location and product availability. Estimated delivery dates are shown during checkout and in your order confirmation.
How will my sofa be delivered?
Our sofas are shipped in compact, compressed packages that are easier to transport through doorways, hallways, and staircases. Depending on the model, your order may arrive in multiple boxes.
When will I receive my refund?
Once your return has been received and inspected, refunds are processed to your original payment method. Processing times may vary depending on your payment provider.
Why did I only receive part of my order?
Some of our furniture is shipped in multiple packages. Packages may arrive separately depending on the carrier’s delivery schedule. Please allow additional time for all packages to arrive before reporting missing items.

Can I order replacement parts?
If you need replacement parts, please contact our Customer Support team with your order number. We'll be happy to help identify and provide the parts you need, subject to availability.
Do I need any tools?
Most products can be assembled using the tools provided or common household tools. Product-specific requirements are listed on the product page.
Does my furniture require assembly?
Most products require minimal assembly. Clear instructions and all necessary hardware are included unless otherwise stated on the product page.
How do I clean the fabric?
Vacuum regularly using a soft brush attachment and wipe spills immediately with a clean, damp cloth. Avoid harsh chemicals or abrasive cleaners unless recommended in the care instructions.

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