Return & Refund Policy
Thank you for shopping with Attalee.
We want you to love your purchase. If your order doesn't meet your expectations, we're here to help. Please review our return, exchange, cancellation, and refund policy below before submitting a request.
Summary of Return, Exchange & Cancellation Policy
| Policy | Details |
|---|---|
| Order Cancellation | Orders may be cancelled free of charge before shipment. Once shipped, orders cannot be cancelled and will be subject to our Return Policy. |
| Returns | Eligible items may be returned within 30 days of delivery. Returns for verified manufacturing defects or shipping damage are free. Returns for personal preference are accepted with a 30% restocking fee. |
| Exchanges | Free exchanges are available for verified manufacturing defects, shipping damage, or missing parts. Exchanges for personal preference are not available. |
| Refunds | Refunds are processed within 48 hours after the returned item has been received and inspected. |
| Non-Returnable Items | Customized products, gift cards, final sale items, and products marked as non-returnable are not eligible for return. |
Order Cancellation
Orders may be cancelled free of charge before shipment.
Once an order has shipped, it can no longer be cancelled. If you no longer wish to keep your order, you may request a return after delivery according to our Return Policy.
Returns
30-Day Return Policy
Eligible items may be returned within 30 days of delivery.
Returns for Quality Issues
If your order arrives damaged or defective, or develops a verified manufacturing defect within 30 days of delivery under normal residential use, please contact our Customer Support team.
Photos or videos may be required to help us evaluate your claim. Once the issue has been verified, we will provide the most appropriate solution, which may include:
- Replacement parts
- A free exchange
- A full refund
- Return shipping at no additional cost
If the issue can be resolved through replacement parts or another reasonable solution, but you choose to return the product instead, the return will be treated as a personal preference return and subject to our 30% restocking fee.
Returns for Personal Preference
If the product is no longer right for you due to reasons such as:
- Change of mind
- Color preference
- Style preference
- Incorrect size selection
you may request a return within 30 days of delivery.
Please note:
- A 30% restocking fee will be deducted from your refund.
- Items must be returned in like-new condition.
- All original parts, accessories, and packaging must be included.
- A re-packaging fee may apply if the original packaging is unavailable or significantly damaged.
Exchanges
We offer free exchanges for verified product issues, including:
- Manufacturing defects
- Shipping damage
- Missing parts
We do not offer exchanges for personal preference, including changes in color, style, or size.
Refunds
Once your returned item has been received and inspected, we will process your refund within 48 hours.
Refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Return Process & Conditions
To request a return, please:
- Contact our Customer Support team at support@attalee.com.
- Provide your order number and photos or videos of the product (if applicable).
- Wait for return approval and instructions before shipping your item.
Return requirements:
- Items must be returned within the applicable return period.
- Products must be in like-new condition.
- All original parts, accessories, and packaging must be included.
- Photos of the product and packaging may be required before return shipment.
Attalee reserves the right to inspect and verify reported product issues before approving a return, exchange, or refund.
Please do not send your item back without prior approval. Unauthorized returns may be refused or delayed.
Non-Returnable Items
The following items cannot be returned:
- Customized or made-to-order products
- Gift cards
- Final sale items
- Products marked Non-Returnable
- Products purchased through offline retailers
Multi-Package Delivery
Some furniture items are shipped in multiple packages. If your order arrives in separate shipments, please allow additional time for all packages to be delivered before reporting missing items.
Need Help?
If you have any questions about your order, return, exchange, or refund, please contact us at:
We're always happy to help.